Refund and Returns Policy

Refund and Returns Policy for Sleep Well at Night

Thank you for choosing Sleep Well at Night for your sleep products. We value your trust and aim to provide a pleasant shopping experience. To ensure complete satisfaction, we have established a clear and fair Refund and Returns Policy. Please read the following information to understand how to initiate returns, qualify for refunds, and resolve issues if needed.

1. Return Eligibility and Conditions

We gladly accept returns of items within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:

  • Unused Condition: Products must be in their original packaging, unused, and undamaged. We cannot accept items that have been used, washed, or altered in any way.
  • Proof of Purchase: A receipt or proof of purchase is required to process any return. This helps us verify your purchase and process your return efficiently.

2. Non-Returnable Items

Certain items are non-returnable due to hygiene and safety reasons. These include:

  • Opened bedding or mattress protectors
  • Personalized or custom-made products
  • Clearance or final sale items

If you have questions regarding the eligibility of specific items, please reach out to our Customer Support team for clarification.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at inquirysleepwellatnight@gmail.com or call our helpline at +44 7747 976648. Provide your order number and details of the item(s) you wish to return.
  2. Return Authorization: Our team will guide you through the return process and provide a Return Merchandise Authorization (RMA) number. This number is essential for processing your return.
  3. Shipping the Item: Use a secure shipping method to return the item(s). Please include the RMA number on your package. Note that return shipping costs are the responsibility of the customer unless the item was damaged upon arrival or there was a fulfillment error on our end.

4. Refund Policy

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 5-7 business days. The refund will be issued to the original payment method, and you will receive a confirmation email once it’s complete. Please allow 3-5 additional business days for the funds to reflect in your account, depending on your bank.

Partial Refunds
In certain cases, only partial refunds may be granted. These include items that:

  • Show signs of use or wear
  • Are not in their original condition or have missing parts for reasons not due to our error
  • Are returned beyond the 30-day return period

5. Exchanges

We only replace items if they are defective or damaged. If you receive a damaged or defective product, contact us immediately with details and photos. We will arrange for an exchange or replacement at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received a refund after the expected processing time, please:

  • Check with Your Bank or Credit Card Provider: Refunds may take additional time due to banking policies.
  • Contact Our Support Team: If further assistance is needed, reach out to us at
  • inquirysleepwellatnight@gmail.com and we will be happy to assist.

7. Contact Us

Your satisfaction is our priority, and we are here to make your experience as seamless as possible. If you have questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact our Customer Support team via email or phone.

Thank you for shopping with Sleep Well at Night. We appreciate your business and are committed to providing a restful shopping experience.